Your happiness and satisfaction are our number one priority, and we stand behind the quality of our products and services.
Items that are damaged in transit, or are not to your satisfaction, will be replaced or we will issue a full refund. All unsatisfactory wine can be replaced up to 30 days after the purchase date. Wines purchased directly from us are eligible for replacement or refunds.
Unfortunately, we cannot guarantee the storage conditions of wine purchased from a third-party company and we are unable to replace orders purchased from a different seller.
If you wish to cancel your order after the wine ships from the warehouse, or if you’d like to return a shipment you’ve received in the last 30 days, you will be credited the cost of the wine less a 15% destruction fee and our cost of shipping (to you + the shipping back to the warehouse). The 15% destruction fee is taken from the retail cost of the wines.
If your order has returned to our warehouse due to damage or an error on the part of the carrier, we will re-ship it at no cost to you. If your order has been returned after three unsuccessful delivery attempts or an incorrect address, we will ship the wine for the standard ground shipping cost and charge it to the card on file.
If you will be unable to receive the package on the estimated delivery date, we recommend delaying the shipment (up to 14 days) to avoid reshipping fees. There is no cost to delay delivery.
There is a $15 fee if your order has already shipped from our warehouse and you want to make a change to the shipping address.
Due to vintage changes in inventory, if an item in your order is no longer available, we will substitute it with the next available vintage. To avoid vintage changes we are now shipping club pick-up orders every six months, once in the spring and once in the winter. Don't worry, we will contact you before shipping to ensure we have the correct address on file. If we don't hear from you after three reminders we will automatically ship the wine to the address on file.
We are committed to delivering our products in excellent condition and feel it is important to inform you that all shipping carriers require an adult signature at the time of delivery. We always recommend shipping to a business address to ensure an adult is present during business hours.
Members that choose to cancel before their one year commitment or do not take the equivalant to one year's worth of shipments are subject to cancellation fees. Cancellation fees may include but are not limited to; paying the difference in savings on their inital purchase, restocking fees, and reversal of complimentary tasting fees.